Question 1

How much does Volt26 do autonomously, versus just recommending?

Accepted Answer

Volt26 agents do real work, not just advice. In conversation they act — saving research, capturing ideas, drafting campaigns — and overnight the team reviews your signals and business numbers on a schedule and queues proposed work for your morning sign-off. Every action is logged to an audit ledger: low-stakes work executes on its own, and anything costly or outward-facing waits for your explicit Authorize. External actions (email, ads, integrations) are the next stage of the same spine, behind the same gate. You set the dial per agent and per project; the Starter plan is advise-only, and every tier above gets the full autonomy dial.

Question 2

Where is Volt26 customer data stored?

Accepted Answer

Customer data at rest is stored in AWS ap-southeast-2 (Sydney, Australia) in a Supabase-managed Postgres database. Application delivery runs through Vercel's global CDN, but all persistent reads and writes resolve to the Sydney database. The full sub-processor list is published at volt26.ai/subprocessors.

Question 3

Is my data used to train AI models?

Accepted Answer

No. Volt26 does not use your inputs or outputs to train any AI model, and Anthropic, Volt26's sole AI provider, does not train on API customer data. Volt26 calls Anthropic's Claude models directly with no AI broker or middleware in between.

Question 4

What security controls does Volt26 have?

Accepted Answer

Every organisation is isolated with PostgreSQL Row-Level Security enforced at the database layer. Data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Direct database access is allow-listed, and any support impersonation is recorded to an append-only audit log. Volt26 publishes a live list of controls still maturing at volt26.ai/trust.

Question 5

What happens to my data if I leave Volt26?

Accepted Answer

Your data is yours. You can export your organisation's data at any time, and organisation data is deleted within 60 days of termination.

Question 6

Could I just assemble this myself with Claude and a few agents?

Accepted Answer

Yes, and some founders should. Claude gives you skills, schedules and webhooks, which is most of the raw material. What you would be taking on is the assembly: deciding the roles, writing and maintaining the prompts, plumbing your business data into every call, deciding what each agent may do unattended, building the approval step and the audit trail, and keeping the whole thing running while you also run your company. Volt26 is that assembly, kept up to date, with a bill you can predict.

Question 7

Does every Volt26 customer get the same advice?

Accepted Answer

No. Volt26 agents work from your organisation's vault, where every conversation, research run, and decision is stored, not from generic best practice. Two founders asking the same question get different answers because their context differs, and recommendations keep diverging the longer you use it. This compounding memory is Volt26's core design.

Service	Purpose	Data location
Supabase (on AWS ap-southeast-2)	Database, auth, storage	Sydney, AU
Anthropic	AI model inference	US (see AI data handling below)
Vercel	Application hosting, CDN	Global (static/edge only)
Resend	Transactional email	US
Stripe	Payment processing (card data stays with Stripe)	US
PostHog	Product analytics	US
Userback	In-app feedback (page metadata + console logs)	Australia

Layer	Approach
Data in transit	TLS 1.2 or higher on all connections (browser to Vercel, Vercel to Supabase, Supabase API calls)
Data at rest	Encrypted at rest via AWS/Supabase default encryption (AES-256)
Backups	Encrypted at rest; managed by Supabase
Payment card data	Not stored by Volt26 — Stripe handles all card data under their PCI DSS compliance programme

Topic	Position
Training on customer data	No. Anthropic does not train on API customer inputs or outputs. Volt26 does not use your data for model training.
Anthropic data retention	Standard: approximately 30 days (safety/abuse monitoring). We are actively applying for Zero Data Retention (ZDR) with Anthropic; will update this page when confirmed.
Data path	Your inputs go directly from Volt26 to Anthropic's API and back. No intermediate storage of raw prompts/outputs by Volt26 at this time (see gaps below).
Autonomous agent actions	None today. Agents currently generate text only and do not call external APIs, execute code, send communications, or take real-world actions. As agent actions are introduced, they are gated behind your authorisation by risk level — actions that affect external systems or are hard to reverse require your approval, or a category you have explicitly pre-authorised.
Safety screening	Input and output safety screening is applied to all agent interactions.

Item	Status
Formal least-privilege staff access controls and access review process	In progress
Prompt and retrieved-context logging for incident reconstruction	In progress — currently no persistent log of AI inputs/outputs for forensics
Self-serve data export	Not yet available; contact legal@volt26.ai to request an export
Deletion-on-termination flow	In progress — account deletion currently requires a manual request
Published data retention policy	In progress
SOC 2 Type II	Not yet started; planned as enterprise demand requires it

Trust & Security

Data residency

Sub-processors

Encryption

Tenant isolation

Access control and admin auditability

AI data handling

Availability

Privacy and legal framework

What we're still building

Responsible disclosure

Contact